IT Manager – São Paulo Office
Founded in 1977 as motion graphic company focused on the movie industry and eventually transitioning into the new Internet and marketing industry. Known as the biggest and most recognized agency worldwide.
Responsibilities include managing contracts with suppliers (infrastructure, software and hardware), assets and services such as SaaS, PaaS, IaaS, public and private cloud. Lead the IT area towards accomplishing high goals in priorities plans, roadmap, capacity plan, budget, annual contract, control and governance.
Highly integrated with all procedures directed towards Facilities, designing and providing complete IT infrastructure and service to both company and employees.
Coordinate technology infrastructure for Live Events, Advertising, Retail Stores and Live Concerts.
Development and implementation of standard of procedures for the helpdesk, server and network teams based on ITIL and best policies for the business.
Managing the yearly IT budget. (Up to US$ 100k). Reporting to the Global CIO and local executive team.
Drive the IT area through ITIL, Sarbanes-Oxley and best practices for the business.
Also responsible for Systems Administrator providing IT technical support to R/GA employees. Supporting positions for the intake of IT issues and requests and opening tickets and troubleshooting in the following technologies; PC and Macintosh desktops, laptops, peripherals, software, operating systems, email applications, network connectivity, printing services and mobility devices.